Refund, Return, and Cancellation Policy

Section I — Definitions

1. Processing Fee: The non-recoverable payment processing charge of two point nine percent (2.9%) of the total order value plus thirty cents ($0.30 CAD), imposed by the company’s payment processor in connection with any refund transaction.
2. Shipped: The status of an order following the successful entry and system-verification of a valid tracking number by the seller, or the dispatch of an order via standard untracked mail as applicable.
3. Delivered: The status of an order at the time the applicable carrier or the platform’s tracking integration marks the shipment as having been received at the buyer’s designated delivery address.
4. Dispute Window: The forty-eight (48) hour period commencing upon an order being marked as delivered.

Section II — Payment Processing Fee

1. Universal Application. Any and all refund transactions processed through the platform, irrespective of the initiating party or the circumstances giving rise to the refund, are subject to the Processing Fee. The Processing Fee is imposed by the company’s third-party payment processor and is non-recoverable, non-waivable, and non-negotiable under any circumstances.
2. Fee Calculation. The Processing Fee shall be calculated as follows: two point nine percent (2.9%) of the total order value, inclusive of any shipping charges collected, plus thirty Canadian cents ($0.30 CAD). The net refund amount remitted to a buyer, or the deduction applied to a seller’s settlement, shall reflect the application of this fee as described in the applicable sections below.

Section III — Seller-Initiated and System-Initiated Refunds

1. Out-of-Stock Refunds. If a seller is unable to fulfill an order, in whole or in part, due to insufficient inventory or the unavailability of one or more ordered items, the seller is required to initiate a full refund to the buyer. This refund shall include the total purchase price of all items in the order together with any shipping charges collected. The full refund amount shall be remitted to the buyer without deduction. The Processing Fee applicable to such refund transactions shall be borne exclusively by the seller and shall be recovered by deduction from the seller’s future settlement(s).
2. System-Initiated Refunds for Non-Shipment. If a seller fails to ship an order within the mandatory two (2) business day shipping window, the platform’s automated systems shall initiate a full refund to the buyer, inclusive of all shipping charges collected. The Processing Fee shall be the sole responsibility of the seller and shall be recovered as described above. If the seller’s account remains inactive or otherwise incapable of generating platform sales for a continuous period exceeding ninety (90) calendar days, all outstanding Processing Fees shall become immediately due and payable by the seller via e-transfer upon demand by the company.

Section IV — Buyer-Initiated Cancellations and Refunds

Part A — Pre-Shipment Cancellations

1. Right to Cancel Prior to Shipment. A buyer may request the cancellation of an order at any time prior to the order being marked as shipped. Upon approval of a pre-shipment cancellation request, the buyer shall receive a refund equal to the total sum paid for the order less the applicable Processing Fee. The Processing Fee shall be deducted from the refund amount remitted to the buyer, as the buyer is the party initiating the cancellation.

Part B — Post-Shipment: No Cancellations

2. Absolute Bar on Post-Shipment Cancellations. Once an order has been marked as shipped, the order is irrevocably confirmed and no cancellation request shall be accepted, processed, or entertained by the platform or by the company’s customer support team under any circumstances, subject solely to the limited exception for wrong-item returns set out below.

Part C — Returns for Wrong Items

3. Eligibility for Return. Returns shall be accepted exclusively where the seller has dispatched incorrect items that do not correspond to the items specified in the order. A buyer who believes they have received incorrect items must submit a dispute notification through the platform within the forty-eight (48) hour Dispute Window commencing upon the order being marked as delivered. No return requests submitted outside of this window shall be accepted.
4. Return Shipping Responsibility. The buyer is solely responsible for arranging and funding return shipping. Upon the buyer’s initiation of a valid return, the seller shall provide tracked return shipping instructions or a tracked shipping label to facilitate the return. The use of tracked return shipping is mandatory. The company will not process a refund based on unverified return delivery claims.
5. Refund Condition. A full refund of the buyer’s original order amount shall be issued exclusively upon confirmation that the return shipment has been marked as delivered to the seller’s address. No refund shall be issued prior to confirmed delivery of the returned items, regardless of the circumstances.
6. Force Majeure — Return Shipments. If a return shipment is lost, damaged, destroyed, delayed, or otherwise fails to reach the seller due to any Force Majeure Event or other cause whatsoever, including without limitation carrier errors, natural disasters, or theft, the buyer shall bear full and exclusive responsibility for such events and their consequences, as the buyer is the dispatching party in the return transaction. The company shall not issue a refund in respect of any return shipment that is not confirmed as delivered, and assumes no liability for losses attributable to return shipping events.
7. Seller Discretion Regarding Returns. Where the seller, in its sole judgment, determines that the cost of return shipping materially outweighs the monetary value of the incorrectly dispatched items, the seller may elect to issue a full refund to the buyer and authorize the buyer to retain the incorrectly sent items without requiring their return. This election is entirely at the seller’s discretion and does not create any obligation or precedent for future transactions.

Part D — No Replacements

8. Replacements Not Facilitated. The company does not facilitate, arrange, or guarantee the replacement of any item under any circumstances. In view of the fluctuating nature of trading card valuations, the substitution of items on a like-for-like or equivalent-value basis is not operationally feasible. Buyers who wish to acquire an item following a refund are advised to place a new order through the platform at the then-current listed price.

Part E — Buyer Responsibility for Incorrect Orders

9. No Recourse for Buyer Error. If a buyer orders an incorrect item or items due to their own error, misidentification, or oversight, no refund, return, cancellation, or replacement shall be available. The buyer bears sole and exclusive responsibility for verifying the accuracy, identity, condition, and suitability of all items prior to completing a purchase. The company strongly recommends that all buyers review their orders carefully before submitting payment.

Part F — Off-Platform Arrangements

10. Disclaimer of Responsibility for Off-Platform Transactions. Any arrangement, agreement, or transaction entered into directly between a buyer and a seller outside the scope of the platform, including but not limited to informal returns, replacements, exchanges, or partial refunds, is conducted entirely at the parties’ own risk. The company bears no responsibility, liability, or obligation in connection with any such off-platform arrangement, and the company’s customer support team will not intervene in, mediate, or adjudicate disputes arising from such arrangements under any circumstances.

Section V — Dispute Window and Claims Deadline

1. Forty-Eight Hour Window. All claims in respect of order discrepancies, including wrong items received or items not as described, must be submitted through the platform’s dispute mechanism within forty-eight (48) hours of the order being marked as delivered. This deadline is strictly enforced.
2. Effect of Window Expiry. Upon the expiry of the forty-eight (48) hour Dispute Window without the submission of a dispute notification, the order shall be deemed accepted by the buyer in its received condition, and no further claims, refund requests, or return requests in respect of that order shall be entertained by the platform or the company’s customer support team.
3. Settlement Hold. Any order subject to an active dispute notification shall be withheld from the weekly settlement until the dispute has been fully resolved. The same applies to orders subject to a chargeback initiated by a buyer’s financial institution.

Section VI — Counterfeit Items

1. Outside Standard Refund Process. Claims involving alleged counterfeit items fall outside the scope of this standard Refund Policy and shall be handled by the company on an individual basis. Upon receipt of a credible counterfeit claim, the company reserves the right to immediately suspend the implicated seller’s account and all associated listings, initiate an investigation, refer the matter to law enforcement or other appropriate authorities, and pursue all available legal remedies against the seller. The resolution of counterfeit claims may take such time as is reasonably required to conduct an adequate investigation.

Section VII — Governing Law and Miscellaneous

1. Governing Law. This Refund Policy shall be governed by and construed in accordance with the laws of the Province of Ontario and the laws of Canada applicable therein. Any disputes arising in connection with this policy shall be subject to the exclusive jurisdiction of the courts of the Province of Ontario.
2. Amendment. The company reserves the right to amend this Refund Policy at any time without prior notice. Continued use of the platform following the posting of any amendments constitutes acceptance of the revised policy.
3. Conflict. In the event of any conflict between this Refund Policy and the Terms of Service or Seller Agreement, the Terms of Service shall prevail, followed by the Seller Agreement, followed by this Refund Policy.